Yesterday, a genius in superfast processing large amounts of data joined our tech team. Per-Axel is a rock solid developer, that will help us bring call analytics solutions to a level we didn’t know exist.
I just came home from a great trip to Germany. We met with some really big media groups that like what we do.
These media groups are early adaptors, and Freespee objects, as a Number, a call, call analytics etc will mainly be API driven from external applications.
That’s voice 3.0 and it’s beautiful.
A week ago one of our customers, a nation wide car rental service, were looking at their call stats from their market spending in Yellow pages. They were very satisfied with the volume of received calls, but the number of missed calls was also too high.
We showed them how too drill down into detailed call analytics in Freespee Advertiser. Now they could see a pattern in the missed calls. It was an easy fix by better resource planning and now all calls are answered.
If a typical order is worth 250 EUR, I guess they are satisfied.