Freespee

Welcome To The New Support!

We always strive to provide superior support and those are not pretty words we just say. We truly value the relationships with our customers. In Freespee, we are lucky to have engaged, creative, and informed customers. On average, 70% of the tickets we receive come from customers who want to understand how to use Freespee better, who make feature requests, or enquire for new setups, ideas etc.
Support is not only about fixing customer issues or helping out with complex setups.
Keeping our eyes open and having daily conversations with our customers have helped us stay ahead and never slow down the development of new features and improvement of existing ones. Some of our best ideas came, in fact, from customers feedback, requests and needs!
Today we are reaching a milestone in Support: we are making our communication with customers, partners and friends even easier moving forward by introducing the new support.freespee.com.
The new home of Freespee Support is the place where all of our customers can refer to when they want to access tickets, get help from the community and look at FAQs. All of this, directly from the Freespee dashboard.

Freespee Support can also be reached from the footer on www.freespee.com and of course directly via support.freespee.com. To be able to comment on articles or create tickets you will need to login using the same details as you use for Freespee Analytics.
We’re adding an additional service introducing our Knowledge Base including FAQs, Product updates, Tips and Tricks, Developers documentation and much more. Everything in one place.
Welcome to the new Freespee Support 

In the new, unified Support platform you can get access to a lot more than our help desk only.
Regardless of whether you need to place a ticket or would like to read an article, our new support platform is your one-in-all solution for this.
Do you need to add a ticket? Simply start typing the issue that you’ve stumbled upon, and all related topics from the Knowledge Base will appear instantly. See example below.

This functionality not only enables you to find the answer to your question a lot quicker, but also get additional information and useful tips and tricks.
Plus, you no longer need to log into our dashboard to follow up on support tickets. You can now reply directly from your email. Easy.
All that matters here is how useful you find all of this. So please – visit Support and let us know your thoughts.