Source: (Business Insider)
Messenger uptake is directly affected by how easy it is to facilitate conversations
Mobile had so much success in the first place because of text messaging.
The familiarity of texting drives efficiency, with a strong desire to get from A to Z in the least amount of steps.
WhatsApp hasn’t been so successful because it had 1000 features, it was successful because it allowed friends and family to have groups of conversations where the history could be seen. It was text messaging 2.0.
We are multi tasking across media types
We’re willing to embrace anything if it lets us have a conversation with each other through multi-media & channel as long as its in real-time and convenient.
The psychology of social is playing a part
Facebook have released a study which shows we are now much more concerned with our posting behaviour on social media and we are going out of our way to edit or delete posts we are about to post. The care free days of sharing and posting what we want has now reached a point where we no longer feel comfortable sharing certain information in a public forum. Social media has become the centre for how we wish our lives to be viewed by our wider social circle, not a private sharing amongst friends.
Messaging facilitates privacy, ease and instant gratification
Messaging offers a new “more convenient” way of sharing information with certain groups of people. Sending a picture to a set of friends in a group is very different from posting it on Facebook for everyone to see.
Messaging apps have offered us a new way to have complex or simple conversations that are private or open in an easy to control environment where the user can be relaxed.
So where do brands stand in this conversation?
Easy, we should be less worried about our advertising (1-way monologue) and care more about how we offer our customers the opportunity to have a real-time two-way conversation with us.
Depending on the source, companies see an average 3% conversion rate on their site. This means that at the least 97% of your website traffic arrived, browsed and then left.
What if your marketing team offered chat, messaging, email, click-to-message, click-to-call, and was able to manage and personalise every inbound call. What kind of effect would that have on the website conversion rate?
Will “conversion rate” even exist by 2020. Will we care more about “conversation rate”.
The question we should all be asking ourselves:
How can we turn the remaining 97% of our website traffic into a sales conversation?