An Explanation Of VoIP And Why It’s A Good Thing

BT or British Telecommunications announced that it would be switching off its PSTN (Public Switched Telephone Network) and ISDN (Integrated Services Digital Network) by 2025 in favour of VoIP powered calls, which means even more change in how we communicate and businesses are clamouring to future-proof their systems.

What is VoIP?

Voice over IP or VoIP is technology aimed at turning voice into data by making it possible to place phone calls using the internet highway. Probably one of the most known VoIP technologies is Microsoft’s peer to peer service Skype, which is an application that allows phone and video calls to be made worldwide at a fraction of the cost or for free – once the receiver has Skype as well.

Within the business world, VoIP is a highly useful piece of tech to integrate into any communication system and is quickly overtaking hardware reliant on-premise setups as the preferred solution for customer communication.

VoIP and the cloud

VoIP plus the cloud is great for any agile business, meaning that it eliminates the need for PBX (private branch exchange) hardware allowing for freedom to scale at a chosen pace. Another plus to relying on communication through the cloud – it prevents the loss of customers over the phone due to power outages and/or natural disasters.

It’s very difficult to miss a call with cloud-based VoIP since the service allows for mobility, meaning a distributed workforce can connect to customers from anywhere.

Security wise, most cloud providers would have automated security protocols that adapt and evolve according to threats.

So in short, if your business is reliant on legacy telephony systems – get ready for the shutdown by adopting a reliable cloud telephony provider, ease up on buying heaps of outdated ISDN reliant hardware and get some strong WiFi.

With these checked off the future will be brighter – and cheaper.

Via: Computer Weekly