Quote from the EADP conference

Recap from the EADP conference we just attended:
“So how do we move from a process based industry to a knowledge based industry?”
Jim Easton, AMR Research: “Measure everything, track everything!”
When the first release of Freespee came some 14 months ago, we learnt from our users that once you track everything, there is no point of return. It is like loosing your eyes.