What do you want to do?
Route calls the
smart way
Give your high-value customers the VIP treatment they deserve, with advanced audience segmentation and call routing workflows.
26% of all calls directed to a call centre menu drop within 60 seconds
As you grow your business, your sales teams may not be able to cope with the sheer volume of incoming calls.
So, for efficiency, it is natural to automate the routing of all inbound leads. However, with customers becoming increasingly impatient, presenting them with automated messages that cause friction instead of with an agent voice can lead them to just hang up.
So, for efficiency, it is natural to automate the routing of all inbound leads. However, with customers becoming increasingly impatient, presenting them with automated messages that cause friction instead of with an agent voice can lead them to just hang up.
Customers are tired of endlessly frustrating call centre menus - let's get rid of them.
Customers want to speak to you quickly. But instead of the friendly voice of one of your agents, they are presented with a complex series of options to reach the right agent.
Try routing callers to your agents directly, based on specific behaviour that is important to your business, such as a particular product or service page, without forcing them through an endless call centre menu.
Try routing callers to your agents directly, based on specific behaviour that is important to your business, such as a particular product or service page, without forcing them through an endless call centre menu.
Route calls the smart way with Freespee
Segment audiences
Identify your leads and create different audience segments based on where they are coming from - source, channel, geolocation and more.
Prioritise
Prioritise high-value callers in the call queue or route them you your best agents first so you don't lose the revenue you value most.
Reduce dropped calls
Remove friction by automatically routing calls to the right agent, for example, if you have product specialists or to separate sales and support calls.
Find out how you can route calls intelligently to improve customer experience.